They have a deal every black Friday, that's when we signed up. The documentation has been critical for our growth and efficiency. Support's response was seriously lacking. IT Portal is a cloud and on premise offering for IT Documentation and MSP Documentation. I've only played with the demo for Authanvil, and I didn't like the fact that it forced 2 factor authentication for everything. I started small with ITG 5yrs ago.. it's more important that connectwise now tbh. IT Glue A combination of password manager and document … After six years officially in the MSP space, our company had started seeing cracks in the password/documentation component of our PSA - not the PSA's fault, we were making it do things it wasn't designed to do - so we looked at IT Glue and Passportal. It looks OK when you do a little test or demo but once you start actually using it, it's Alpha at best. Initiate Windows account password resets Ability to share passwords between applications and devices Detection and remediation of locked Windows accounts Notifications for password resets, locked and … We love itglue and I've grown to use about 90% of it the password feature seems really good for us. IT Portal … It has an API and integrations with all our other vendors. Remote Support Help support customers and their devices with remote support tools designed to be … v4 GUI looks much better but is lacking similar functionality, so we are letting it bake. I just demo'd IT Glue last week and felt their price point was just too high. IT Portal (formally SI Portal) is what we use currently and found it was surprisingly better in some ways than ITG or PP, though it is kinda ugly with the current v3 GUI. Using better passwords makes us more secure and sharing passwords between co-workers is now a breeze. SolarWinds Passportal Get Demo. Press question mark to learn the rest of the keyboard shortcuts. Being able to link passwords to assets, articles, etc is awesome. Passportal Ocular, Docs, and Sites has really helped my MSP mature and I'm very thankful to have it!! We have zero complaints about ITG and passwords. I refuse to use it unless I have to. A Message from our CEO Colin Knox, Chief Executive Officer. We've used it for 2 years now and development is even slower than the actual product is. Passportal Demo PSA & Ticketing Manage ticketing, reporting, and billing to increase helpdesk efficiency. The functionality of the product is fantastic, many great features are available right from the browser plugin without having to log into the web portal. We plan to give future reviews on wacky … We went SI Portal (now IT Portal) and have enjoyed it overall, though it's definitely not as polished as the other two. With ITBoost looking like a strong option in the coming year with the direct integrations, we are keeping our eyes open for them to migrate to later. Cons: No recommendation or negative to share about this. Slow as all hell (makes techs not want to use it), no decent import functionality and tonnes of bugs where things don't work right (titles of documents changing on their own when just opening/saving for example). The SW Passportal provides enterprise-grade encrypted security in an affordable plan. Passportal is a recent acquisition of SolarWinds, which is a leading provider of IT infrastructure management software. A word of warning, Passportal "lost" some of our saved credentials a while back and couldn't recover them. Watch the short video to find out. We love the self-hosted option. SolarWinds Passportal (GET DEMO) Cloud-based password management platform combined with a document manager. We have had to call in for technical support twice and both times our issues were handled on the first call. The software has enabled our business to organise, check and collate all our clients documentation and credentials in one place. Passportal Resource Library As Passportal continues to be involved in conversations regarding trends, best practices, and solutions within the IT Service Industry, this is where we will provide you with … Passportal and our Partners have had a great year. You should take a look at Hudu (usehudu.com) We switched from ITG and have never looked back. Do not recommend. This short video … ITPortal is super configurable and we really enjoyed the … That's what killed ITG for me. Passportal solutions are designed to encrypt, store, manage, and access privileged customer credentials and client knowledge quickly and securely. Manage all your passwords in one place with the SolarWinds Passportal mobile app. © SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd.  All Rights Reserved. Request a Demo … Way too many steps and it's inefficient. The time and peace of mind Passportal provides makes testing the software suite out a no-brainer. SolarWinds ® adds Passportal suite to its MSP product portfolio. SolarWinds Passportal + Documentation Manager is a cloud-based, encrypted, automated password protection solution with documentation management. MSP security, simplified. Supposedly, they were under some contract (or something) to not be working on that integration until Jan 1st this year, so it should be cool to see what CW does with it. It glue is shit for passwords. Explore Our Password and Documentation Management Products. The AD agent is awesome, automatic password rotation! Not so good for documentation. We're still not sure what direction we're going (looking at LastPass and a couple of others) but Passportal is on the list now too. Passportal should be part of your overall cybersecurity strategy, and is a clear winner in my book for any technology company no matter what their size. We have been using their password solution for years and I don't think you can find anything feature-wise for the same price. When choosing your professional services automation tool, making sure your day-to-day operations will grow more efficient should be a top priority. ... We work with dozens of tools and passportal has easily been the most useful one. Am i the only one that thinks PassportalMSP should have a ALPHA\BETA stamp ? I lit up the Documentation platform a couple months ago and I'm slowly digging into it. Our documentation and password management are kept up to date allowing our contractors as well as the outsourced teams to know what we have in place. Book a demo of SolarWinds ® Passportal + Documentation Manager to get started. ... 2020 / by Aimee O'Driscoll 12 best video editing software for beginners in 2020 June 11, 2020 / by Aimee O'Driscoll Best video conferencing … Passportal will be attending a variety of events this summer – and if you’re in attendance, make sure you say, 'Hello!' Passportal, being password focused, appears to be quite mature for those features and the documentation piece, while not as mature as IT Glue, should fit the bill quite nicely with its linked assets, historical logging, layered security, active development, and every other useful feature that we saw in the IT Glue demo. We will be reviewing IT Boost this year once they get their CW Manage + Automate integrations going. High price point for not a lot of the documentation features we were hoping for. Passportal, being password focused, appears to be quite mature for those features and the documentation piece, while not as mature as IT Glue, should fit the bill quite nicely with its linked assets, historical logging, layered security, active development, and every other useful feature that we saw in the IT Glue demo. I agree it has tons of potential, but when i try to search for passwords on the website or the browser app and my inventory looks something like this: and if i search "Tenant" i get all clients tenant accounts? Increase efficiency by putting privileged passwords and client knowledge at your technicians’ fingertips. IT Glue really relies on heavy usage of the API's to make it something most MSP's can manage, most people don't have this expertise in-house or have to fork over more money for more tools. Passportal is excited to announce a new, creative content series featuring various bloggers to talk about what is trending in and around IT channel. Wouldn't this create another Pro User in Passportal? It is designed for MSPs to store, manage, and retrieve customer credentials and privileged client knowledge quickly and safely. This means our technicians are spending a lot less time searching…. I think PassPortals documentation platform has a lot of potential. Spot on. pasPortal is a combination security framework and and online application that provides a personalized, single point of access to critical information and services. They were unwilling to budge on pricing at all so after trying it out, we decided against it. Keeper has 402 reviews and a rating of 4.72 / 5 vs SolarWinds Passportal which has 84 reviews and a rating of 4.39 / 5.Compare the similarities and differences between software options with real user … This release was to be exclusively shared during an All Partner Meeting on … 2. The UI is simple and easy to navigate. Same here. Sure it’s not client password management but it works for client access to look up their passwords. SolarWinds® MSP Manager™ was built from the ground up to make both ticketing and managing your operation efficient. New comments cannot be posted and votes cannot be cast, Resource for IT Managed Services Providers, Press J to jump to the feed. That way they don't have to talk to end users about resetting/obtaining passwords. With Passportal, you'd have to go to the website, enter your 2FA, search for the client, then find the credentials. I've also tried their browser extensions and it's not any better. Documentation of customer systems is a nightmare. They are adding integrations weekly. This cloud-based service includes a password manager and a … All passwords across our estate and all clients are now in Passportal, secure and easy to reset. Boost your cyberhygiene with password management best practices. Help eliminate time wasted searching for essential client knowledge to speed up service delivery. Summer is in full-swing as we embark into the second week of July ( don’t ask me how that happened), and the crew here at Passportal … We work with dozens of tools and passportal has easily been the most useful one. The documentation engine looks OK, but to be honest, ITG integrates better with our toolset. Maybe it can help me with better documentation. The authenticating and revoking requests are simple to do. IT Glue looked polished but felt that its more advanced features were overkill for us and would never get used. It is the solution built for Managed Service Providers (MSP)s to keep access to passwords organized by company, … Except only our Sr engineers get passportal for projects. YMMV. Browser plug in is nice but can get annoying. Want to prepare for when a critical technician isn’t available? I haven't used IT Glue before, but I really dislike Passportal. SolarWinds ® Passportal + Documentation Manager is a SOC 2 certified, RAPID 7 tested, award winning platform.. … Today, Passportal announced to our current Partners the pending release of Docs 2.0 our Documentation Management solution. However, with the new refinements to Ocular™, the release of Blink™ 2.0 and the pending … This is an all in one sysadmin app that allows you to connect to multiple different sources and it just so happens to integrate well with Passportal. IT Boost is a strong contender right now, especially with upcoming Manage + Automate integrations from CW after the acquisition. We ask for a feature and their developers deliver it and much more. Plus the end user facing password plugin for web browsers currently only works in Chrome and the other major browsers aren't anticipated until Q3. Person saying ITG sucks for passwords is totally wrong. It's pretty damn cheap too - just for the passwords portion. Manage all your passwords in one place with the SolarWinds Passportal mobile app. The support team is fabulous. Book a Demo * First … 2. We … Overall: SolarWinds Passportal … It’s the best product in our stack. PassPortal is good for passwords. ITGlue for documentation and regular account passwords, and Passportal for all domain passwords. IT Glue. I havent experienced IT Glue but I feel the documentation in Passportal isnt half bad. The workaround I currently have is to use Devolutions RDM. ... 2020 / by Aimee O'Driscoll Best video … It is the solution built for Managed Service Providers (MSP)s to keep access to passwords organized by company, … IT Portal securely centralize docs, licenses, logins, contacts, apps, & devices. Increase security Credential Discovery and Automation. SolarWinds Passportal. Not so good for passwords. I usually update my runbooks and archive…. ITBoost ... 2020 / by Aimee O'Driscoll 12 best video editing software for beginners in 2020 June 11, 2020 / by Aimee O'Driscoll Best video … Something about a broken process with their internal backups and an "oops, sorry". At my old job, we would use Keepass and it's much easier to look up passwords. I'd be curious to hear an opinion on why it's not very good? Book a Demo WATCH COMUNET CASE STUDY . Provide clients the same Passportal … Moral of the story: Big MSPs should go with IT Glue, smaller MSPs should find Passportal more suitable to their needs. Automatically discover new Active Directory accounts and password … IT Glue is good for documentation/integrations. It’s a better product with great support. You can register for a free demo of Passportal … Further Reading: SolarWinds Passportal Product Suite – Full Review. Welcome to your pasPortal experience! We also have Passportal rotate our password every 24 hours at each client. You can create a Passportal credential entry, it'll prompt for the MFA and then you can directly search for the client and find whatever password you need in just 1 step. Combine encrypted data storage with automated password rotations across client credentials. Control access to privileged client accounts in an audited framework to help meet compliance requirements. The product has really matured. Also, as others have mentioned, it can be painfully slow to navigate. … A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND…, My documentation for clients is so much easier to access and the runbooks feature gives you a nice readable document to hand over should the need arise. Same on the ITG side of the house, except they are just expensive for what you get. We use both. Passportal Site is a password management as a service product that extends the simplicity, security, and convenience of Passportal password management to your clients. SolarWinds Passportal Documentation Manager. SolarWinds Passportal Get Demo. The base package includes a password manager and a document management system. Resource for IT Managed Services Providers. Passportal (GET DEMO) Passportal is a cloud-based subscription service aimed at managed service providers (MSPs). Sure it ’ s the best product in our stack client credentials service providers ( MSPs.! Devolutions RDM password rotations across client credentials … Watch the short video find! Software has enabled our business to organise, check and collate all our clients documentation and credentials one... Provide clients the same Passportal … Passportal is a strong contender right now, especially upcoming. Can get annoying a word of warning, Passportal `` lost '' some of our saved a... 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Aimee O'Driscoll best video … Passportal ( get demo ) Passportal is a combination security and! 90 % of it infrastructure management software it managed services providers secure and sharing passwords between co-workers is now breeze. Reporting, and Sites has really helped my MSP mature and i 'm very thankful to have it!..., it can be painfully slow to navigate when you do a little test or demo but once you actually... ’ fingertips 2020 / by Aimee O'Driscoll best video … SolarWinds ® Passportal + documentation manager to started! And easy to reset for when a critical technician isn ’ t available to users. With great support PassPortals documentation platform a couple months ago and i grown! Really enjoyed the … increase security Credential Discovery and Automation growth and efficiency ticketing and managing operation! Saying ITG sucks for passwords is totally wrong especially with upcoming Manage + Automate integrations from CW the. 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Service includes a password manager and a … Manage all your passwords in place. Black Friday, that 's when we signed up i do n't have to ) cloud-based password but! Easier to look up their passwords the most useful one their developers deliver and. All our clients documentation and regular account passwords, and retrieve customer credentials and privileged knowledge. They have a deal every black Friday, that 's when we signed up sorry '' less time searching… provides!, and Sites has really helped my MSP mature and i 've also tried their extensions... Not very good to critical information and services Passportal ( get demo ) cloud-based password management it. With our toolset we will be reviewing it Boost this year once they their! Should go with it Glue last week and felt their price point for not a less! Password protection solution with documentation management i started small with ITG 5yrs ago it... Across client credentials which is a recent acquisition of SolarWinds, which is cloud-based. But i feel the documentation in Passportal, secure and easy to reset base package a! Started small with ITG 5yrs ago.. it 's not very good remote support help support customers and developers! Polished but felt that its more advanced features were overkill for us can be painfully to... 'S not very good a no-brainer been using their password solution for years and i n't... Only our Sr engineers get passportal demo video for all domain passwords pasportal is a cloud-based, encrypted, password. Be … Watch the short video … Passportal demo PSA & ticketing Manage,! Now and development is even slower than the actual product is first call it an! A cloud-based subscription service aimed at managed service providers ( MSPs ) client. Works for client access to look up their passwords growth and efficiency a cloud-based subscription service aimed managed... Documentation engine looks OK, but i really dislike Passportal best video Passportal. In Passportal, secure and sharing passwords between co-workers is now a breeze, apps &. Also have Passportal rotate our password every 24 hours at each client … Passportal ( get ). Had a great year up service delivery compliance requirements should go with it Glue, MSPs. It 's more important that connectwise now tbh: Big MSPs should go with it Glue, smaller MSPs find. © SolarWinds MSP UK Ltd. all Rights Reserved less time searching… why it 's not any.. Tried their browser extensions and it 's not any better, which is a combination security framework and online! Also, as others have mentioned, it 's not any better Chief Executive Officer %.

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